Return & Refund Policy
we put great care into creating products that you’ll love. However, if you ever need to return an item, we’re here to make the process hassle-free.
When Can You Request a Return or Refund?
We accept returns and offer refunds/replacements only in the following cases:
- You received the wrong product.
- The product was damaged upon arrival. (Proof required: Clear video showing the damaged product and packaging.)
- You received an expired product.
We only accept replacements.
If any of the above apply, please initiate a return request within 3 days of delivery by emailing us at naturalveda3377@gmail.com with:
- Your order number
- Photos and video proof of the issue
Note: Unfortunately, we do not accept returns for opened or used products due to hygiene reasons. Sale and discounted items are also non-returnable.
How the Return Process Works
- Raise a Request: Email us at naturalveda3377@gmail.com with your order details and proof of the issue (video for damages, photos for other concerns).
- Approval & Pickup: Our team will review your request within 48 hours. If approved, we’ll arrange a return pickup within 2-3 business days from the date of approval.
- Inspection & Refund: Once we receive the returned item and verify the issue, we’ll credit your refund within 7-10 business days. The refunded amount will be credited to your original payment method or bank account, depending on your payment source.
- Replacement Timeline: If eligible for a replacement, it will be completed within 2-3 business days after we receive the returned product.
- If return is accepted it will be completed within 7-10 business days.
